We are committed to ensuring all Hinterlanders have an inclusive and accessible experience. Please review the accommodations available below and feel free to reach out to us at access@hinterlandiowa.com with any questions.
Requesting Accommodations and Accessibility Wristbands
Guests with disabilities or a special medical need, can request these accommodations by emailing access@hinterlandiowa.com. Advance request by July 9th is recommended to ensure availability. Once you arrive, please visit the ADA check-in tent just outside of the South Entrance to finish registering and receive your Accessibility Wristband - this wristband will allow access to our available accommodations. One companion wristband is also available. Children under the age of 18 will be allowed as additional companions. There is not an accessibility ticket that needs to be purchased to utilize accommodations.
Parking
A separate accessibility parking lot (see map) is available for attendees with a valid government-issued persons with disability parking placard, permit, or license plate. For ADA parking, purchase an ADA Parking Pass at hinterlandiowa.com/tickets. There are also ADA parking spots available in the Premium and Tent Camping parking lots.
Viewing Area
An accessible viewing area with no visual obstructions of stage, shade, small bar, folding chairs, accessible restrooms, and a water filling station is located inside the festival grounds. An accessible path from the viewing area to food and beverages will be available. (see map)
Sensory Supportive Space
A tented space where sensory stimuli is more controlled for folks that may need a break or an opportunity to regulate.
Chairs
Chairs with legs are not allowed in festival grounds. However, if you have a medical need, you may bring your own from home. All chairs must have a tag from ADA Services.
Portable Toilets and Showers
Accessible portable toilets are located throughout the festival. Accessible showers are also offered (showers are available to all guests for a fee).
Charging Medical Devices
You are welcome to bring your powered medical device to ADA Services for recharging. Please note that staff are not responsible for devices left charging.
First Aid
First Aid tents are located on festival grounds (see map) and staffed by trained personnel to provide any medical aid needed.
Food & Drink
Outside food or drink are not allowed in festival grounds. However, if you require special accommodation for dietary restrictions, please visit ADA Services for assistance.
Coolers
If you have medical related items or breastmilk that requires a cooler within the festival concourse, please visit the ADA Services tent for an accessibility tag.
Shuttles
The Des Moines Shuttle will have buses in rotation that have ADA accommodations and will drop off at the ADA Parking Lot.
Service Animals
Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
The following guidelines must be followed:
- All service animals must be registered with the ADA department upon entry into the event. Please ask a security guard to call ADA upon entry.
- All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
- Service animals must be housebroken
- Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
- All service animals should have legally required vaccinations (which ADA staff may ask to see for verification)